Overview
Call operations at a glance.
Inbound voice calls
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Local sandbox · Audio is not recorded. Calls do not reopen the messaging window.
WhatsApp call history
Manage your team
Select an admin to edit their profile, SIP extensions and permissions, or create a new account. New admins start with no access.
Performance by admin
Click a column to sort. Bars compare each admin's total activity.
Activity log
Recents
Your phone
Call other admins' browsers, registered SIP extensions or the IVR with your microphone and speaker. A headset gives clearer audio.
External phone numbers will be available after SIP provider integration. Your call activity is attributed to your admin account.
Active calls
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Currently in progress
Extensions
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Configured endpoints
Recent calls
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Available in history
Recordings
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Completed in recent history
Recent activity
View all calls →Workspace settings
Live call activity
Updates every 3 secondsRecent call history
Latest 100 callsExtension directory
Changes activate immediately when no calls are in progress. Devices registered to a renamed, deleted or re-passworded extension must sign in again. Passwords are never displayed after they are saved.
Call flow
What callers hear and where each key press sends them.
Menu options
Each key sends callers to a queue of agents or plays an announcement and ends the call.
Announcements
Audio played at each step. Upload new files on the Audio prompts page.
When callers don't respond
How long to wait for a key and how many second chances to give.
Queues
Prompt library
Configuration and upload events
Latest 100 eventsWhatsApp inbox is not enabled for this instance.
WhatsApp Business inbox
Choose a chat to read messages and reply. Replies are possible for 24 hours after the customer's last message.
Delivered through the official WhatsApp Business Platform